Customer Service

Nazeel Platform Privacy Policy

Welcome to Nazeel Platform At Nazeel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform.

By using the Nazeel Platform, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect
   
   • Personal Information: When you register on our platform or place an order, we collect personal information such as your full name, ID/Iqama number, contact information, and address.
   • Prisoner Information: To facilitate deliveries to prisoners, we collect prisoner-specific information, including the prisoner's full name, ID/Iqama number, prison name, and wing number.
   • Transaction Details: We collect information related to your transactions, including the items purchased, order history, and payment information.
2. How We Use Your Information
   
   • To Provide Services: We use your personal information to facilitate the purchase and delivery of approved items to prisoners in accordance with our service policy.
   • Communication: We may use your contact information to communicate with you regarding your orders, account updates, and service-related matters.
   • Improvement and Analysis: We use data analytics to improve our services, enhance user experience, and customize content.
3. Disclosure of Your Information
   • Directorate General of Prison: We share prisoner-specific information with the Directorate General of Prison to ensure the successful delivery of items and enhance the service.
   • Service Providers: We may share your information with third-party service providers who assist us in delivering our services.
4. Your Choices
   • Account Information: You can review and update your account information at any time by logging into your account.
   • Communication Preferences: You can choose to receive or opt-out of certain communications from us.
5. Security
   • We take the security of your personal information seriously. We use industry-standard measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
6. Changes to This Privacy Policy
   • We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at https://splonline.com.sa/ar/customer-service/ .

By using the Nazeel Platform, you agree to the terms and conditions of this Privacy Policy.