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Complaints and Suggestions Policy

Complaints Handling

At Nazeel Platform, we value your feedback, and we are committed to providing the best possible service. If you have a complaint, please follow our Complaints Handling Procedure:

Contact Support: If you encounter any issues or have complaints, please contact our Customer Support Team as soon as possible. You can reach them through various channels:
- Call Center: 19992
- Social Media: @SPL_Care
- Email: Care@SPLonline.com.sa
- Web: [Customer Service] (https://splonline.com.sa/customer-service/)
- Chatbot: WhatsApp (+966112898888)
Provide Details: When submitting a complaint, please provide specific details about the issue, including your order number, relevant dates, and a clear description of the problem.
Resolution: Our team will investigate your complaint promptly. We aim to provide a resolution within 1 day. In case of complex issues, it may take longer, but we will keep you informed of the progress.
Escalation: If you are not satisfied with the initial resolution, you have the option to escalate your complaint. Our team will guide you through the escalation process.